Mission Go – Privacy Policy

Last Updated: February 2025

Mission Go (“we”, “our”, or “us”), operated by Mission Express Logistics Inc., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Mission Go mobile application (“App”).

By using Mission Go, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

We may collect the following information when you interact with our App:

• Tracking numbers you enter for parcel inquiries
• Contact information if voluntarily provided (e.g., name, email address, phone number)
• Login information (only for the purpose of providing app functionality)

We do not collect sensitive personal information.

1.2 Automatically Collected Information

When you use our App, certain technical information may be collected automatically, including:

• Device type, operating system, and app version
• App usage data and interaction events
• Crash logs and diagnostics (for improving app stability)

This information is used only to improve the performance and reliability of our App.

2. How We Use Your Information

We use the collected information for purposes such as:

• Allowing users to track packages and manage shipments
• Improving app functionality and user experience
• Providing customer support
• Maintaining technical stability and security

We do not sell, rent, or trade user data to third parties.

3. Data Sharing

We may share information only in the following cases:

• With logistics partners solely for shipment tracking and related services
• When required by law, regulation, or valid legal process
• With trusted service providers (e.g., analytics, crash reporting) who process data on our behalf

We do not share your personal information for advertising purposes.

4. Data Storage and Security

We use industry-standard security measures to protect your information, including secure transmission, access controls, and encryption where appropriate. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Third-Party Services

Mission Go may interact with third-party APIs or systems (such as logistics tracking systems). These third parties have their own privacy practices, and we encourage you to review their privacy policies.

6. Children’s Privacy

Mission Go is not intended for children under the age of 13. We do not knowingly collect information from children. If we become aware that information has been collected from a child, we will take steps to delete it.

7. Your Rights

Depending on your region, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data, subject to legal obligations

To submit a request, please contact us using the details provided in the “Contact Us” section below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of the App after changes are posted will constitute your acceptance of those changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at:

Mission Express Logistics Inc.
Email: [email protected]
Website: https://missionexpress.ca